2109 Piney Branch Circle, Hanover, MD 21076 | 888.839.4838

FREQUENTLY ASKED QUESTIONS.

Q: Are pets permitted? If so, how much are pet fees?
A: Yes, pets are permitted. We allow two pets per apartment home (dogs and cats). We require up to a $400 pet deposit and up to a $50 pet rent per month after that. We have no weight restrictions; however, we do have breed restrictions.

Q: Is my security deposit totally refundable?
A: Yes.

Q: If I get a job transfer, can I break the lease?
A: Yes. 60-day notice is required as well as a termination fee paid prior to move out.

Q: Are utilities included in my rent?
A: No.

Q: How long is the term of the lease? Do you accept short-term leases?
A: We offer 6 – 13-month lease terms.

Q: When is my rent payment due? When is it late?
A:Rent is due the 1st of each month. The 5th is the last day you can pay without a late fee.

Q: There’s someone who might be staying with me for a while. Is that permitted by the lease?
A: Yes, but only up to two weeks. Longer stays require a criminal background check for anyone 18 or older.

Q: Do you have parking?
A: Yes. You may choose an apartment with lot parking at no additional cost, or an apartment directly attached to the parking garage for an additional $25 per month. We also have private garages for an additional $135 per month.

Q: I have a motorcycle, where can I park it?
A: See previous question.

Q: My children live with me in the summer. Do I need to notify your office when they arrive?
A: Yes. Any children 18 or older also require a criminal background check.

Q: Do you have cable services?
A: Yes, Comcast.

Q: Will you accept my delivery packages for me?
A: Yes. They’ll be available at the office during our business hours for pick up.

Q: If something needs to be repaired in the apartment, how do I report it?
A: Contact the office by phone, e-mail or in person. You can also submit a work order at www.myarborsarundel.com.

Q: Do you have reserved and visitor parking?
A: Yes, we have a visitor parking section, as well as reserved private garages.

Q: I have family coming to visit me. Do you have a guest suite they can stay in?
A: No, however there are several fantastic hotels within walking distance to our community.

Q: If I decide to upgrade to a larger apartment, are transfers allowed?
A: Yes with a 60-day notice and a transfer fee.